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Company: Dertum Enterprises Limited
Contact: info@dertumstore.com | +254 710 783 351

By accessing, browsing, or purchasing from Dertum Enterprises Limited (“Company,” “we,” “our,” “us”) through our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Use of Our Website and Services

  • You must be at least 18 years old or have legal guardian consent to use our services.
  • You agree not to misuse our website, interfere with security features, or attempt unauthorized access.
  • Information provided during registration or checkout must be accurate and complete.

2. Products and Services

  • We sell high-end IT, digital products, and related services.
  • Product descriptions, specifications, and pricing are subject to change without notice.
  • We reserve the right to refuse or cancel any order at our sole discretion.

3. Orders and Payments

  • All prices are listed in Kenyan Shillings (KES) unless otherwise stated.
  • Payments must be made through the approved methods on our website.
  • Orders will be processed only upon confirmation of full payment.
  • In case of payment failure or fraud suspicion, we may cancel the order.

4. Shipping, Delivery, and Digital Access

  • For physical items, delivery timelines will be communicated during checkout.
  • For digital products and licenses, access is provided via email or user account after successful payment.
  • Delivery timelines are estimates and may be affected by unforeseen circumstances beyond our control.

5. Refunds and Returns

  • Our Refund and Returns Policy governs all refund and return requests.
  • Digital goods, licenses, and subscriptions are generally non-refundable once delivered or activated.
  • Refunds for eligible items will be processed to the original payment method.

6. Intellectual Property

  • All content, including logos, text, graphics, images, software, and trademarks, are the property of Dertum Enterprises Limited or its licensors.
  • You may not copy, reproduce, modify, or distribute our intellectual property without written consent.

7. Limitation of Liability

  • We make reasonable efforts to provide accurate product and service details but do not warrant that they are error-free or uninterrupted.
  • To the maximum extent permitted by law, we are not liable for:
    • Loss of profits, business, or data.
    • Unauthorized access to your information.
    • Delays or failures caused by external factors beyond our control.

8. User Responsibilities

  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree to notify us immediately of any unauthorized account usage.
  • Misuse of our services may lead to account suspension or termination.

9. Third-Party Links

  • Our website may contain links to third-party sites.
  • We are not responsible for their content, policies, or practices.
  • Accessing third-party services is at your own risk.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Kenya.
  • Any disputes shall be resolved under the jurisdiction of Kenyan courts.

11. Changes to Terms

  • We may update these Terms at any time.
  • Continued use of our website or services after updates indicates acceptance of the revised Terms.

12. Contact Information

For questions regarding these Terms, contact us at:

Dertum Enterprises Limited
Titan Building, Chaka Road
P.O Box 856-00606
Nairobi, Kenya
Phone: 0710783351
Email: info@dertumstore.com