Privacy Policy

Company: Dertum Enterprises Limited
Contact: info@dertumstore.com | +254 710 783 351

At Dertum Enterprises Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, and services.

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1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details.
• Account Information: Login credentials and account preferences.
• Technical Information: IP address, browser type, device identifiers, and usage data.
• Transactional Information: Details of purchases, subscriptions, and customer support interactions.

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2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders, payments, and deliveries.
• Providing customer support and responding to inquiries.
• Personalizing your user experience on our website.
• Sending important updates, promotions, or policy changes.
• Improving website performance, security, and service delivery.
• Compliance with legal and regulatory requirements.

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3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Trusted service providers (e.g., payment processors, delivery partners, IT support).
• Legal authorities when required by law, regulation, or legal process.
• Business transfers if our company undergoes a merger, acquisition, or asset sale.

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4. Data Protection and Security

We implement strict technical and organizational measures to safeguard your data, including encryption, secure servers, and access restrictions. However, no online system is 100% secure, and we cannot guarantee absolute protection.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience.
• Analyze website performance and usage patterns.
• Deliver relevant advertising and marketing.

You may adjust your browser settings to block cookies, but some features of our website may not function properly.

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6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data where applicable.
• Withdraw consent for marketing communications.
• File a complaint with a data protection authority if you believe your rights are violated.

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7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

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9. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal information from minors.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

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11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Dertum Enterprises Limited
Titan Building, Chaka Road
P.O Box 856-00606
Nairobi, Kenya
Phone: 0710783351
Email: info@dertumstore.com